NEWS - Call Center Insights
The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.
We’re Ready for the ACA International Convention!
The ACA International Convention is an unforgettable event offering valuable insights, practical solutions, and incredible networking opportunities for the credit and collection industry. This year, it will take place in Louisville, Kentucky, from July 23rd to 25th, 2025.
CCSI Explains It. In today’s highly competitive global market, partnering with a contact center outsourcing company is not just an operational decision; it’s a strategic move that drives innovation, streamlines processes, and strengthens your company’s competitive edge.
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CCSI is pleased to showcase our Nearshore Contact Center specialized in serving healthcare financial companies, at Booth 445 during HFMA, June 22–25 at the Colorado Convention Center.
Big things are happening at CCSI! We’re thrilled to exhibit at Booth 715 during Customer Contact Week (CCW), which will take place from June 9-12, 2025, at the Caesars Forum in Las Vegas.
March 2025. Wakefield & Associates, Inc., a leading collection agency with centers across North America, proudly celebrates its amazing 9th anniversary, for its Nearshore Debt Collection operation in Mexico. This milestone was marked with a special celebration and award recognition for the team’s outstanding performance.
Our CCSI team is excited to participate at Booth 603 during the Finovate Spring event, the West Coast's premier fintech showcase, taking place May 7-9, 2025, at the Sheraton San Diego Hotel and Marina San Diego, CA.
The future of customer service lies at the intersection of technology and human expertise. Call Center Services International (CCSI) is pioneering this collaborative vision, using AI-driven solutions to empower human agents.
In today’s fast-paced, data-driven world, the ability to efficiently manage documents is no longer just a luxury—it’s a necessity. As businesses across industries face an ever-growing volume of paperwork, traditional manual processing methods are proving to be inefficient, error-prone, and costly.
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